VIP Cleaners & Laundry
855 Morena Blvd, San Diego, CA 92110
Phone: (619) 207-5000
Email: care@vipcleanersdelivery.com
Effective date: August 17, 2026
VIP Cleaners & Laundry (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, vipcleanersdelivery.com, our customer account registration, and our services, including pickup and delivery.
Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, physical address, garment care preferences, and payment information when you create a customer account, schedule a pickup or delivery, or visit our store. We also collect order information, such as the items you leave with us and service history, so we can provide accurate and consistent garment care.
Our website may collect standard technical information such as browser type and pages visited, which we use to improve the site.
How We Use Your Information
We use your information to provide our services, including processing orders, coordinating pickup and delivery routes, tracking garments, communicating order status, processing payments, responding to customer service requests, and, where you have consented, sending service and promotional communications.
Text Messaging (SMS)
If you opt in to receive text messages from us, we may send messages including pickup and delivery notifications, order status updates, customer service communications, route reminders, scheduling messages, and occasional promotional offers. Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP, or get assistance by replying HELP or calling (619) 207-5000.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and service providers acting solely on our behalf to deliver the messaging service.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate our business, such as our point of sale and customer management system, payment processors, and messaging providers, and only for the purpose of providing our services. These providers are not permitted to use your information for their own marketing. We may also disclose information when required by law.
Data Security
We take reasonable measures to protect your information, including secure systems for customer accounts, garment tracking, and payment processing. No method of transmission or storage is completely secure, but we work to protect your data using industry standard practices.
Data Retention
We retain customer account and order information for as long as needed to provide our services, meet legal and accounting obligations, and maintain accurate service history.
Your Choices
You may update your contact information, change your communication preferences, or request deletion of your account information by contacting us at (619) 207-5000 or care@vipcleanersdelivery.com. You may opt out of text messages at any time by replying STOP.
California Privacy Rights
If you are a California resident, you have the right to know what personal information we collect, request its deletion, and not be discriminated against for exercising these rights. To make a request, contact us at care@vipcleanersdelivery.com or (619) 207-5000.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the effective date shown above.
Contact Us
VIP Cleaners & Laundry
855 Morena Blvd, San Diego, CA 92110
Phone: (619) 207-5000
Email: care@vipcleanersdelivery.com